System Status Blog

Notification: Planned Maintenance 2/19/2015

02/17/2015 11:26:17 AM

We will be performing maintenance on the phone system on Thursday February 19th, 2015. The phones will be closed at 4:45pm. Phone support should be available again for normal hours on Friday.

Notification: 502 Errors *Update*

02/11/2015 7:51:59 AM

We are currently aware of customers getting a 502 error when editing and viewing SimpleStores and Blogs. Contact forms and contact buttons are also reporting the 502 error. Custom forms do not appear affected. We have alerted our engineers, and are working to resolve the issue.

*The reported 502 errors from stores, blogs, and forms has been resolved.

Notification: Network issues 02/06/2015

02/06/2015 4:22:02 PM

We are currently experiencing a network outage affecting customer sites and logging into Homestead. Our engineers are working to resolve the issue. We apologize for the inconvenience.

Notification: Planned Maintenance February 5th, 2015

02/05/2015 2:57:18 PM

We will be performing some planned maintenance this evening during the times of 9:00 pm – 11:00 pm EST. We are expecting slowness when loading websites during this time. We apologize for the inconvenience.

Notification: Planned Maintenance: Friday January 30th, 2015

01/23/2015 2:16:03 PM

To help ensure our chat infrastructure is up to date to support the highest level of service support chat will be unavailable for planned maintenance Friday 1/30 from 10:45am – 12pm MST. We apologize for any inconvenience.

Notification: Network issues 12/30/2014

12/30/2014 12:50:39 PM

We are currently experiencing a network issue which is intermittently affecting customer sites and the ability to log in to your account for editing. The engineers are aware and all hands are working diligently to restore all services as soon as possible. We are sorry for the inconvenience.

Notification: Technical support phones 12/24/2014 6:25am(MST)

12/24/2014 5:29:51 AM

We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

We are sorry for the inconvenience

Update 6:45am(MST): Resolved

Notification: Technical support phones 12/23/2014 6:56am(MST)

12/23/2014 6:00:50 AM

We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

We are sorry for the inconvenience

Notification: Continued data center migration 12/22/14

12/22/2014 11:27:55 AM

Update: Late last month we began a migration of our systems to a new data center that will ultimately enhance our platform and the services we provide to you. As the migration continues, you may continue to experience some sporadic performance issues. Should you encounter any problems, please remember to reach out to our customer care team at 800-710-1998 to alert us of any issues. We apologize for any inconvenience and appreciate your patience as we complete the final steps to this migration.

Thank you for your understanding.

Notification: Continued data migration 12/12/2014

12/12/2014 2:41:34 PM

We are sorry to announce that due to yesterday’s outage in the old data center, and 3rd party routing outages in the last week, the data migration window has been extended by 1 week. We are working to get all accounts moved as quickly as possible. As data completes the transfer, more resources can be allocated to fully restoring and enhancing performance. The engineers believe optimization will continue through the end of the month. Some accounts may continue to see disruption/slowness throughout the month.

On or before Friday 12/19 a new update will be posted with progress. It is not possible to provide a firm date and time for completion as there are too many external variables that can affect the time frame.

We do sincerely apologize for the delay.

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