System Status Blog

Notification: Continued data migration 12/12/2014

12/12/2014 2:41:34 PM

We are sorry to announce that due to yesterday’s outage in the old data center, and 3rd party routing outages in the last week, the data migration window has been extended by 1 week. We are working to get all accounts moved as quickly as possible. As data completes the transfer, more resources can be allocated to fully restoring and enhancing performance. The engineers believe optimization will continue through the end of the month. Some accounts may continue to see disruption/slowness throughout the month.

On or before Friday 12/19 a new update will be posted with progress. It is not possible to provide a firm date and time for completion as there are too many external variables that can affect the time frame.

We do sincerely apologize for the delay.

Notification: December 11, 2014, Connection issue with Sitebuilder and customer sites(Resolved)

12/11/2014 1:50:40 PM

Approx 1:00pm(MST): Our network teams are currently investigating an issue affecting the connection to Sitebuilder and to customer sites. We will post updates as we receive more information.

 

Update: 3:20pm: Sites appear to be resolving now. We are not declaring this resolved yet, but traffic is returning to normal levels.

Update: 3:45pm(MST): Resolved. Please not that this was not the data migration. This was a fault in the old data center that has been resolved.

Uncategorized: December 5th, 2014: Internet Issue(Resolved)

12/05/2014 3:34:46 AM

One of our partners is experiencing a network outage, which may affect some customers ability to log in to their account and access websites. We are very sorry for the inconvenience. Our network engineers are assisting in any way possible and we hope that the issue is resolved shortly.

 

Update: 8:29am (MST)
Our partner reports the issue was resolved approximately 1 hour ago. Network traffic has returned to normal.

Uncategorized: December 5, 2014, Network issue (Resolved)

12/05/2014 2:50:07 AM

We experienced an issue with one of our partners and you may have had an issue when trying to log in or make modifications to your account. We apologize for the inconvenience and our network engineers have resolved the issue.

Account Administration: Planned Maintenance

11/20/2014 9:46:58 AM

We are currently in the process of upgrading our data center. The process will take 2-3 weeks and may potentially cause slowness when logging into your site and working within SiteBuilder. We apologize for the inconvenience and thank you for your understanding.

Account Administration: Planned Maintenance–November 17th-19th

11/15/2014 11:31:13 AM

There are 2 separate maintenance window this week. Please note that all times are US(Pacific).

Our data center will be doing network maintenance between the hours of 10:00pm PT on  November 17th, and 5:00am on November18th, and between the hours of 10:00pm PT on  November 18th, and 5:00am on November19th.  This may potentially cause some websites, Sitebuilder, and email to be unavailable for brief periods of time during this maintenance period.  The maintenance has been scheduled during times of least traffic for our customers, however we apologize in advance for any disruption that this may cause you.

Thanks for your understanding and patience.

Account Administration: Planned Maintenance–November 14-15, 2014 11:00pm PT – 8:00am PT

11/14/2014 12:55:25 PM

Our data center will be doing network maintenance between the hours of 11:00pm pacific on November 14th, and 8:00am on November15th. This may potentially cause some websites, Sitebuilder, and email to be unavailable for brief periods of time during this maintenance period. The maintenance has been scheduled during times of least traffic for our customers, however we apologize in advance for any disruption that this may cause you.
Thank you

Drew

Notification: October 29, 2014 – There are no reported outages at this time.

10/29/2014 8:31:39 AM

Notification: October 28, 2014 – Malware warning message on Homestead.com (RESOLVED)

10/28/2014 7:00:46 AM

Currently visitors to www.homestead.com (including Homestead hosted customer sites) are receiving a “malware” warning. We are still investigating this but we have not found any malware on our main site, www.homestead.com.  We are making progress toward a resolution and apologize for the inconvenience. We will post further updates to the Community  Announcement Page as information becomes available.

 

October 28, 2014 – 9:00am MST

We are making progress toward a resolution and have confirmed that our main site www.homestead.com is not infected.  We believe the cause of this to have originated from a single customer website. At this time we are working diligently with Google to find the source of this site in order to restore service to normal.  We have found that most customers are able to access their sites using the Firefox browser. It appears at this time the Chrome browser is still blocking customer sites.

 

10am MST: UPDATE
We believe we have identified the problem and are implementing a fix at this time. We hope to have confirmation and a fix completed soon.

1:35pm MST: Resolved:

We’ve fixed the issue and most customers should be able to navigate our site and our customer’s sites without issue… but that  there may still be some browsers that are updating their data for the next few hours, so some customers may still see some warnings.  We are very sorry for the inconvenience.

Hmail: October 16, 2014 – Email and Website Slowness

10/16/2014 9:30:26 AM

10-15-2014 12:30 PM EDT

We are currently aware that a portion of customers may be experiencing email delivery and website slowness. These issues are a result of a sophisticated DDoS attack against our platform and our efforts to block them. Our Network Operations Team is fully engaged in an effort to resolve the issue as soon as possible.

 

10-15-2014 9:50 PM EDT

Our technical teams continue working this issue along with our partners.  Rest assured that our teams work around the clock on a high priority situation such as this, and we appreciate your patience as we do so.  Progress is being made, we remain focused on restoring normal speed for your email and sites, and will update this alert with more information as it becomes available.

10-16-2014 12:45 PM EDT

Our technical teams remain engaged with our partners to mitigate the effects of this attack. We acknowledge that you may still be experiencing intermittent slowness with your email delivery and website, we apologize for any inconvenience this may be causing you. We understand the importance of these web services to your online presence and it is our top priority to restore full service as soon as possible. We are continuing to make progress and we will update this alert with more information as it becomes available.

10-16-2014 9:30 PM EDT

Our team has been diligently working on this issue, and have made significant progress, resolving the issue for the majority of customers.

As always, our entire team recognizes the importance of the services that we provide, and we thank you for your patience as we’ve worked to completely restore those services.

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