System Status Blog

Scheduled Maintenance: Urgent phone maintenance 8/10/15

08/10/2015 1:11:21 PM

We apologize for the inconvenience, but we are performing some urgent maintenance on our phone systems, and phone support will be unavailable for 8/10/15 after 3:00 PM Mountain Time. Phone support will resume as normal on 8/11/15.

Service Outage: System Issues 07/13/15

07/13/2015 1:35:36 PM

1:10 PM Pacific:

We are currently experiencing network issues that are affecting customer sites and the ability to log into Homestead.com.

All our engineers are currently looking into the issue, and we are working to resolve it as soon as possible. We apologize for the inconvenience.

Update: 1:45 PM Pacific:

Systems are starting to resolve and sites are loading. We will continue to watch and monitor the situation. We will update again when it is fully resolved.

Update 2:00 PM Pacific:

All systems are up and are fully operational.

Service Outage: System issues 07/08/2015

07/08/2015 3:43:49 PM

3:20 PM Pacific:

We are currently experiencing system issues that are affecting customer sites and the ability to log into Homestead.com.

Our engineers are currently looking into the issue and are working to resolve it as soon as possible. We apologize for the inconvenience.

4:00 PM Pacific:

Customer sites are starting to come up now, and we are finishing resolving the issue.

Notification: Phone/Community/Chat support closed 07/03/15 and 07/04/15

07/02/2015 9:53:44 AM

In observance of the 4th of July US holiday, all Homestead support will be closed on 07/03/15 and 07/04/15. This includes phone, community, and chat support. The community will be open again for employee responses on 07/05/15, and chat/phone services will reopen on 07/06/15.

Notification: Email/Billing issues 5/28/15

05/28/2015 5:14:30 PM

We were experiencing an issue with our email service giving an invalid credentials when passwords did not change, and an issue with updating billing information.

We apologize for the inconvenience and we are working to resolve these issues as soon as possible.

*Update* It appears services are coming up now, and should be able to log into email without the invalid credentials error.

Notification: Planned Maintenance 2/19/2015

02/17/2015 11:26:17 AM

We will be performing maintenance on the phone system on Thursday February 19th, 2015. The phones will be closed at 4:45pm. Phone support should be available again for normal hours on Friday.

Notification: 502 Errors *Update*

02/11/2015 7:51:59 AM

We are currently aware of customers getting a 502 error when editing and viewing SimpleStores and Blogs. Contact forms and contact buttons are also reporting the 502 error. Custom forms do not appear affected. We have alerted our engineers, and are working to resolve the issue.

*The reported 502 errors from stores, blogs, and forms has been resolved.

Notification: Network issues 02/06/2015

02/06/2015 4:22:02 PM

We are currently experiencing a network outage affecting customer sites and logging into Homestead. Our engineers are working to resolve the issue. We apologize for the inconvenience.

Notification: Planned Maintenance February 5th, 2015

02/05/2015 2:57:18 PM

We will be performing some planned maintenance this evening during the times of 9:00 pm – 11:00 pm EST. We are expecting slowness when loading websites during this time. We apologize for the inconvenience.

Notification: Planned Maintenance: Friday January 30th, 2015

01/23/2015 2:16:03 PM

To help ensure our chat infrastructure is up to date to support the highest level of service support chat will be unavailable for planned maintenance Friday 1/30 from 10:45am – 12pm MST. We apologize for any inconvenience.

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