System Status Blog

Notification: Reports of customer websites not loading 06/26/2017

06/26/2017 9:36:23 PM

9:50 PM: All issues have been resolved. We will continue to monitor the incident to ensure everything is working properly.
9:35 PM: The problem has been identified, and are working to correct the issues.
9:20 PM: We are aware some customers are unable to access email or see their websites. We are working to resolve the issue. We will post updates here.I apologize for the inconvenience.

Notification: Technical Support Phones 06/02/2017

06/02/2017 9:37:23 AM

10:35 AM MST: We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

11:15 PM MST: All issues have been resolved. We appreciate everyone’s patience and sincerely apologize for the issue.

Notification: Intermittent Server Errors 05/22/2017

05/22/2017 10:59:30 AM

10:00 AM MST: We are aware some customers are unable to access the editor to their websites.

We apologize for this inconvenience, and are working to have this resolved as soon as possible.

12:05 PM MST: The problem has been identified and resolved. We thank you for your continued support and patience.

Notification: Continued Slowness Navigating Within Homestead Account 03/21/2017

03/21/2017 2:06:40 PM

3:05 PM MST: We are investigating reports of some customers experiencing slowness inside of their Homestead account. We are aware and are actively investigating the cause and will resolve this as soon as possible. We are sorry for the inconvenience.

Notification: Slowness Navigating Within Homestead Account 03/20/2017

03/20/2017 3:37:04 PM

3:05 PM MST: We are investigating reports of some customers experiencing slowness inside of their Homestead account. We are aware and are actively investigating the cause and will resolve this as soon as possible. We are sorry for the inconvenience.

7:30 PM MST: All issues have been resolved. We will continue to monitor the incident to ensure everything is working properly.

Notification: Technical Support Phones 03/02/2017

03/02/2017 7:46:44 AM

10:15 AM MST: Phone calls appear to be connecting to our agents again. We will continue to monitor the incident to ensure everything is working properly.

We apologize for this inconvenience.

8:40 AM MST: We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

Until services have been restored, you may continue to use the Online Chat as well as the Community for support.

10:30 AM MST: All issues have been resolved. We appreciate everyone’s patience and sincerely apologize for the issue.

Notification: Reports of Homestead.com and customer websites not resolving

10/21/2016 9:58:34 AM

10 AM MST: We are aware some customers are unable to access email or see their websites. This appears to be related to an ongoing cyber attack against a 3rd party company causing communication disruptions to some site but not others. We are sorry for the inconvenience and are doing everything we can to assist in mitigation.

12:20 PM MST: There are still reports of intermittent issues with websites loading. Engineers are still working to resolve this issue as soon as possible.

We will continue to post updates here.

5:00 PM MST: All issues have been resolved. We appreciate everyone’s patience and sincerely apologize for the issue.

Notification: Error logging in to email 9/30/2016

09/30/2016 9:36:12 AM

We are working to correct an error some customers are receiving when trying to log in to their email accounts. The engineers are working on the issue and will resolve it as soon as possible. We are sorry for the inconvenience.

This issue is resolved.

Notification: Community Update 09/19/2016

09/19/2016 1:35:49 PM

11:15 PM MST: We are investigating reports of community.homestead.com being down. We apologize for this inconvenience, and are working to have this resolved as soon as possible.

Update
12:00 PM MST: The problem has been identified within the database. Thank you for your patience, development is still working on resolving the issue.

Notification: 4/13/2016 Slowness Navigating Within Homestead Account

04/13/2016 6:03:34 AM

6:25 AM MST: The issue has been resolved. We apologize for the inconvenience.

6:05 AM MST: We are investigating reports of some customers experiencing slowness inside of their Homestead account. We are aware and are actively investigating the cause and will resolve this as soon as possible. We are sorry for the inconvenience.

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