Hmail: October 16, 2014 – Email and Website Slowness
10-15-2014 12:30 PM EDT
We are currently aware that a portion of customers may be experiencing email delivery and website slowness. These issues are a result of a sophisticated DDoS attack against our platform and our efforts to block them. Our Network Operations Team is fully engaged in an effort to resolve the issue as soon as possible.
10-15-2014 9:50 PM EDT
Our technical teams continue working this issue along with our partners. Rest assured that our teams work around the clock on a high priority situation such as this, and we appreciate your patience as we do so. Progress is being made, we remain focused on restoring normal speed for your email and sites, and will update this alert with more information as it becomes available.
10-16-2014 12:45 PM EDT
Our technical teams remain engaged with our partners to mitigate the effects of this attack. We acknowledge that you may still be experiencing intermittent slowness with your email delivery and website, we apologize for any inconvenience this may be causing you. We understand the importance of these web services to your online presence and it is our top priority to restore full service as soon as possible. We are continuing to make progress and we will update this alert with more information as it becomes available.
10-16-2014 9:30 PM EDT
Our team has been diligently working on this issue, and have made significant progress, resolving the issue for the majority of customers.
As always, our entire team recognizes the importance of the services that we provide, and we thank you for your patience as we’ve worked to completely restore those services.