System Status Blog

Service Outage: March 31, 2014- Display problem for some Storefronts (resolved)

03/31/2014 2:36:04 PM

We are currently experiencing problems with some Storefronts powered by Bigcommerce.  The affected stores are not able to read their CSS stylesheets which dramatically affects the look of the store.  Our Bigcommerce partners are investigating the problem.  We appreciate your patience.

 

5:45 pm MST: This issue has been resolved.

Affected Services:

Notification: March 17, 2014 – Problem logging in with Chrome and Safari

03/17/2014 7:49:09 AM

Currently some customers are having problems logging into Homestead.com when they use the Chrome or Safari browser. We are actively working toward a resolution. In the meantime please use Firefox or Internet Explorer as your browser if you get a memory error logging in. Thank you for your patience.

Affected Services: ,

Service Outage: March 5, 2014 – Telephone support currently unavailable (resolved)

03/05/2014 8:01:55 AM

Due to unexpected phone connectivity issues for our agents-phone support is temporarily unavailable. We’re sorry for any inconvenience. We are actively working toward a resolution.

While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions.  You can also contact chat support by logging into your account, clicking on Help in the top right-hand corner  and clicking Chat Live link. There is no impact to our website and hosting  services.

 

11:05 am MST – This issue has been resolved and our telephone support agents are online.

Affected Services:

Scheduled Maintenance: February 25, 2014 – Scheduled email maintenance

02/25/2014 1:13:43 PM

Feb. 25th, 2014, beginning at 6:30 EST we will be performing some planned maintenance on the email system.

The impact is expected to be very minimal and only take a few minutes.

Impact to customers is: anyone logged into the OX email system to lose their session and log back in a second time.

Affected Services:

Scheduled Maintenance: February 24, 2014 – Open Xchange email is currently unavailable. (Completed)

02/24/2014 9:53:57 PM

10:45 pm MST: We are currently performing maintenance on the email system. Our estimated ETA is approximately 12:30 am MST.Users attempting to login during this period may receive the following error messages.
1:13 am MST: The maintenance process is taking longer than expected, but is nearing completion. The majority of customers can now log in to their email accounts. The remainder of accounts still being affected should have access in the next 1-2 hours.
2:00 am MST: Systems maintenance was completed
Error: 503 – Service Temporarily Unavailable
or
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /ajax/login.

Affected Services:

Service Outage: February 17, 2013 – Server issue (some websites not loading) (RESOLVED)

02/17/2014 2:11:43 PM

3:08 PM MST: Some of our customers are currently experiencing intermittent server issues with our websites this morning. We apologize for the inconvenience caused by the disruption. We’re working on resolving the issue as quickly as possible. No ETA is currently available.

 

4:10 PM MST: issue resolved

Affected Services:

Service Outage: February 13, 2014 – Server issue (some websites not loading)

02/13/2014 6:49:23 AM

Some of our customers are currently experiencing intermittent server issues with our websites this morning. We apologize for the inconvenience caused by the disruption. We’re working on resolving the issue as quickly as possible. No ETA is currently available.

UPDATE- 8:42 MST: This issue has been resolved.

Affected Services:

Service Outage: February 7, 2013 – Email connection error

02/07/2014 10:20:18 AM

We are currently aware of an issue that is causing the “connection refused” error when accessing OX mailboxes. Our Network Operations Team is aware of the issue and is currently working towards a resolution. We will reach out as soon as more information becomes available.

 

UPDATE – 11:43 MST: This issue has been resolved.

Affected Services:

Service Outage: February 5, 2013 – Email delivery issue

02/05/2014 11:10:54 AM

We are aware of an issue that is affecting mail delivery for some of our customers.

A portion of email that is being sent to mailboxes on our platform is being rejected, however there is no need for you to take any action as generally speaking the mail server of the person sending you a message will attempt to deliver that message again.

We understand how important email delivery is for your business and we apologize if this issue is affecting you.  Our network team is fully engaged and working to resolve this issue as quickly as possible.

 

Update: 3:30 MST:  Mail delivery performance is returning to normal levels, however as sending mail servers continue to retry mail that was previously rejected, you may still see mail delivery as delayed until mail from earlier in the day catches up.  Our team continues to monitor performance closely and of course, thank you for your patience as we worked to resolve this.

Affected Services:

Service Outage: January 24, 2014 – Email system instability

01/24/2014 10:08:48 AM

Some customers are currently experiencing irregular (short time-out) issues when using the Open-Xchange email (web mail) system. This issue is being investigated and we will post further updates as information becomes available.

Affected Services:

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