System Status Blog

Service Outage: April 23, 2014 – Network instability being investigated (Resolved)

04/23/2014 7:10:38 AM

Some users are reporting problems accessing www.homestead.com and Homestead websites. We are currently investigating this matter and working to restore stability as soon as possible

10:20 am MST – Systems have returned to normal.

Affected Services:

Notification: April 21, 2014- Invalid credentials on email

04/21/2014 6:53:59 AM

A small portion of users are getting an “invalid credentials” error when logging into email.  We are currently investigating the cause, but to fix the problem please log into Homestead.com, go to your email manager, and change your email password to be able to access email.  Thank you for your patience.

 

1:15pm MST:  The email accounts that were affected had old passwords that did not comply with the current minimum password requirements.  Below is a link explaining the requirements.

https://community.homestead.com/homestead/topics/what_are_the_requirements_for_my_hmail_password

Affected Services:

Service Outage: April 18, 2014 – Investigating network issue

04/18/2014 10:51:57 AM

11:45 am MST – We are currently experiencing a problem preventing users to access Homestead.com. We have not yet confirmed the extent of this issue or systems affected. We will post updates as information becomes available.

12:05 pm MST- All systems are functioning normal at this time. We will continue to monitor and post updates if necessary.

Affected Services: , , ,

Service Outage: April 16, 2014 – Billing system maintenance (Resolved)

04/16/2014 12:47:31 PM

Homestead customers are currently experiencing issues when attempting to update their credit card information and/or sign up for a new account. We are currently investigating the issue. Please check back for the latest status. We appreciate your patience.

Affected Services:

Service Outage: March 31, 2014 – Display problem for some Storefronts (resolved)

03/31/2014 2:36:04 PM

We are currently experiencing problems with some Storefronts powered by Bigcommerce.  The affected stores are not able to read their CSS stylesheets which dramatically affects the look of the store.  Our Bigcommerce partners are investigating the problem.  We appreciate your patience.

 

5:45 pm MST: This issue has been resolved.

Affected Services:

Notification: March 17, 2014 – Problem logging in with Chrome and Safari

03/17/2014 7:49:09 AM

Currently some customers are having problems logging into Homestead.com when they use the Chrome or Safari browser. We are actively working toward a resolution. In the meantime please use Firefox or Internet Explorer as your browser if you get a memory error logging in. Thank you for your patience.

Affected Services: ,

Service Outage: March 5, 2014 – Telephone support currently unavailable (resolved)

03/05/2014 8:01:55 AM

Due to unexpected phone connectivity issues for our agents-phone support is temporarily unavailable. We’re sorry for any inconvenience. We are actively working toward a resolution.

While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions.  You can also contact chat support by logging into your account, clicking on Help in the top right-hand corner  and clicking Chat Live link. There is no impact to our website and hosting  services.

 

11:05 am MST – This issue has been resolved and our telephone support agents are online.

Affected Services:

Scheduled Maintenance: February 25, 2014 – Scheduled email maintenance

02/25/2014 1:13:43 PM

Feb. 25th, 2014, beginning at 6:30 EST we will be performing some planned maintenance on the email system.

The impact is expected to be very minimal and only take a few minutes.

Impact to customers is: anyone logged into the OX email system to lose their session and log back in a second time.

Affected Services:

Scheduled Maintenance: February 24, 2014 – Open Xchange email is currently unavailable. (Completed)

02/24/2014 9:53:57 PM

10:45 pm MST: We are currently performing maintenance on the email system. Our estimated ETA is approximately 12:30 am MST.Users attempting to login during this period may receive the following error messages.
1:13 am MST: The maintenance process is taking longer than expected, but is nearing completion. The majority of customers can now log in to their email accounts. The remainder of accounts still being affected should have access in the next 1-2 hours.
2:00 am MST: Systems maintenance was completed
Error: 503 – Service Temporarily Unavailable
or
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /ajax/login.

Affected Services:

Service Outage: February 17, 2013 – Server issue (some websites not loading) (RESOLVED)

02/17/2014 2:11:43 PM

3:08 PM MST: Some of our customers are currently experiencing intermittent server issues with our websites this morning. We apologize for the inconvenience caused by the disruption. We’re working on resolving the issue as quickly as possible. No ETA is currently available.

 

4:10 PM MST: issue resolved

Affected Services:

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