System Status Blog

Notification: Issues with customer sites 11/15/15

11/15/2015 3:06:06 PM

We are investigating reports of some customer sites being offline. We are aware and are actively investigating the cause and will resolve it as soon as possible. We are sorry for the inconvenience.

Update: 4:45pm Mountain: The engineers continue to work on the problem.

Update: 5:45pm Mountain:
Traffic has normalized and we continue to monitor the situation. We will continue to monitor this throughout the night

Notification: Network issues 02/06/2015

02/06/2015 4:22:02 PM

We are currently experiencing a network outage affecting customer sites and logging into Homestead. Our engineers are working to resolve the issue. We apologize for the inconvenience.


*Update: 8:00 PM EST

-We are still having issues with sites being down. We have our entire network team trying to resolve the issue in a timely manner. Thank you for your patience while we fix the issue. We apologize again for any inconvenience.

*Update: 9:16 PM EST
-We are apologize for the delay in resolving the issues. We are still currently working to fix it as timely as possible.

*Resolved: 9:55 PM EST
-Our network engineers have identified the issue and resolved the problem with sites being down. Sites should be loading now without issue.

Notification: Technical support phones 12/23/2014 6:56am(MST)

12/23/2014 6:00:50 AM

We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

We are sorry for the inconvenience

Update: 8:30am(MST) Some agents are now able to accept calls. If you try to call you may be in for a long hold as it is a limited number of agents

Update 9:30am: phones are back online

Notification: Continued data migration 12/12/2014

12/12/2014 2:41:34 PM

We are sorry to announce that due to yesterday’s outage in the old data center, and 3rd party routing outages in the last week, the data migration window has been extended by 1 week. We are working to get all accounts moved as quickly as possible. As data completes the transfer, more resources can be allocated to fully restoring and enhancing performance. The engineers believe optimization will continue through the end of the month. Some accounts may continue to see disruption/slowness throughout the month.

On or before Friday 12/19 a new update will be posted with progress. It is not possible to provide a firm date and time for completion as there are too many external variables that can affect the time frame.

We do sincerely apologize for the delay.

Notification: June 23rd, 2014–Certificate and Connectivity issues(Fully Resolved)

06/23/2014 9:35:13 AM

Currently we are experiencing 2 separate issues.

1) Some users are unable to connect to  This is a known issue where the pathway from some people to homestead is blocked along the internet.  We are working with the upstream provider on a solution.  Please help us out by going to the trace route topic and provide the requested information.  Also please provide your public ip address.  You can find this by going to Google and searching “what is my ip”

Resolved: We believe this issue to be resolved.  A 3rd party routing company was directing traffic to 1 of our ip addresses to no where.  They have addressed the issue and we have received no customer complaints about this in a couple of hours.  If you are still having a problem, try clearing your browser history and see if that helps.  Unfortunately, it is possible that some of you will need up to 48 hours for the DNS fix to fully propagate.

2) RealTracker, our site statistics provider failed to renew their site security certificate and it expired over the weekend.  While RealTracker is working to renew the certificate, you may see a certificate expired message in your browser.  The only difference is that the page is now being served unsecured. While Homestead cannot advise you to ignore security warnings.  You will need to decide for yourself if you wish to take the risk.

As this data does not have secure information on it the risk may be smaller. As well, while most of our customers will add the exception and proceed they also assume the risk if something occurs.

Update: Realtracker is currently renewing the certificate.

Resolved: Realtracker has renewed the cert

Thank you for your patience.

Notification: April 26th, 2014 500 – Internal Server Error

04/26/2014 12:16:18 PM

Some customers are reporting that they are receiving a “500 – Internal Server Error” on their website’s Contact and Payment forms. This error will also show after publishing.  The page will be published.  We are aware of the issue and are working to resolve the issue.

Update 2:45pm MST.  This issue is resolved.

Notification: April 25th, 2014 500 – Internal Server Error

04/25/2014 9:34:42 AM

Some customers are reporting that they are receiving a “500 – Internal Server Error” on their website’s Contact and Payment forms. We are working to confirm these reports and find a solution. Please check back throughout the day to see the latest status.

Update: This issue has been resolved.

Scheduled Maintenance: December 19, 2013 – Planned StoreFront Maintenance

12/19/2013 5:08:12 PM

On Thursday at 12:00AM PT an important database update is scheduled and your store will be in maintenance mode for 60 minutes.

During this maintenance window, visitors will be able to browse your online store without interruption, but will be unable to place orders until the maintenance is complete. You will also be able to log into your website account but will not be able to administer your store during this maintenance window. We understand that the availability of your online store is critical and have taken the following measures:

  • During this maintenance window, your visitors who try to purchase through your store will be greeted with a brief message about the outage.
  • We have scheduled this maintenance for overnight, the time when traffic to your site is typically at its lowest–still, we apologize in advance for any inconvenience. If you have any questions or need assistance, please contact us at 1-800-710-1998.

Affected Services:

Service Outage: November 14, 2013 – Websites outage (update)

11/14/2013 6:35:50 PM

We are still working to fully resolve the websites outage.  We appreciate your patience.

Affected Services: ,

Service Outage: November 14, 2013 – Websites outage

11/14/2013 3:30:45 PM

We are currently experiencing a website outage for a small portion of our Website customers.  We are actively and urgently working to address the issue.  We don’t have an ETA as to when this specific issue will be resolved, but hope to have it fixed very soon.

Affected Services: ,

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