System Status Blog

Notification: Planned Maintenance: Friday January 30th, 2015

01/23/2015 2:16:03 PM

To help ensure our chat infrastructure is up to date to support the highest level of service support chat will be unavailable for planned maintenance Friday 1/30 from 10:45am – 12pm MST. We apologize for any inconvenience.

Notification: Network issues 12/30/2014

12/30/2014 12:50:39 PM

We are currently experiencing a network issue which is intermittently affecting customer sites and the ability to log in to your account for editing. The engineers are aware and all hands are working diligently to restore all services as soon as possible. We are sorry for the inconvenience.

Notification: Technical support phones 12/24/2014 6:25am(MST)

12/24/2014 5:29:51 AM

We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

We are sorry for the inconvenience

Update 6:45am(MST): Resolved

Notification: Technical support phones 12/23/2014 6:56am(MST)

12/23/2014 6:00:50 AM

We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

We are sorry for the inconvenience

Notification: Continued data center migration 12/22/14

12/22/2014 11:27:55 AM

Update: Late last month we began a migration of our systems to a new data center that will ultimately enhance our platform and the services we provide to you. As the migration continues, you may continue to experience some sporadic performance issues. Should you encounter any problems, please remember to reach out to our customer care team at 800-710-1998 to alert us of any issues. We apologize for any inconvenience and appreciate your patience as we complete the final steps to this migration.

Thank you for your understanding.

Notification: Continued data migration 12/12/2014

12/12/2014 2:41:34 PM

We are sorry to announce that due to yesterday’s outage in the old data center, and 3rd party routing outages in the last week, the data migration window has been extended by 1 week. We are working to get all accounts moved as quickly as possible. As data completes the transfer, more resources can be allocated to fully restoring and enhancing performance. The engineers believe optimization will continue through the end of the month. Some accounts may continue to see disruption/slowness throughout the month.

On or before Friday 12/19 a new update will be posted with progress. It is not possible to provide a firm date and time for completion as there are too many external variables that can affect the time frame.

We do sincerely apologize for the delay.

Notification: December 11, 2014, Connection issue with Sitebuilder and customer sites(Resolved)

12/11/2014 1:50:40 PM

Approx 1:00pm(MST): Our network teams are currently investigating an issue affecting the connection to Sitebuilder and to customer sites. We will post updates as we receive more information.

 

Update: 3:20pm: Sites appear to be resolving now. We are not declaring this resolved yet, but traffic is returning to normal levels.

Update: 3:45pm(MST): Resolved. Please not that this was not the data migration. This was a fault in the old data center that has been resolved.

Uncategorized: December 5th, 2014: Internet Issue(Resolved)

12/05/2014 3:34:46 AM

One of our partners is experiencing a network outage, which may affect some customers ability to log in to their account and access websites. We are very sorry for the inconvenience. Our network engineers are assisting in any way possible and we hope that the issue is resolved shortly.

 

Update: 8:29am (MST)
Our partner reports the issue was resolved approximately 1 hour ago. Network traffic has returned to normal.

Uncategorized: December 5, 2014, Network issue (Resolved)

12/05/2014 2:50:07 AM

We experienced an issue with one of our partners and you may have had an issue when trying to log in or make modifications to your account. We apologize for the inconvenience and our network engineers have resolved the issue.

Account Administration: Planned Maintenance

11/20/2014 9:46:58 AM

We are currently in the process of upgrading our data center. The process will take 2-3 weeks and may potentially cause slowness when logging into your site and working within SiteBuilder. We apologize for the inconvenience and thank you for your understanding.

Page 1 of 171234510...Last »