System Status Blog

Notification: 02/03/2016 Network Issues connecting to Customer Sites

02/03/2016 5:10:39 AM

6:05 AM MST: We are investigating reports of some customer sites being offline. We are aware and are actively investigating the cause and will resolve it as soon as possible. We are sorry for the inconvenience.

Update 7:10am MST: Traffic should be recovering at this time. If you still have a problem, please let us know.

Notification: Community update 2/2/2016

02/02/2016 10:00:45 AM

The Homestead community is offline for system updates at this time. We currently do not have an ETA for coming online. We will post any updates here.

Notification: Loading Sitebuilder Plus 1/22/16

01/22/2016 10:25:27 AM

We are aware of some customers having an issue loading Sitebuilder Plus. You may be receiving an error or just having it load very slowly. This is as a result of some server updates that are in process. It should resolve once the maintenance is completed.

Update 11:45am MST: Most of the customer seeing problems are now working normally again. If you see any errors, please let us know.

Notification: Technical Support Phones 01/19/2016

01/19/2016 12:03:46 PM

2:30 PM MST: Phone calls appear to be connecting to our agents again. We will continue to monitor the incident to ensure everything is working properly.

We apologize for this inconvenience.

2:00 PM MST: We have identified the issue with the phone calls being routed, and are continuing to work to have the problem resolved. We appreciate your patience.

1:00 PM MST: We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

Until services have been restored, you may continue to use the Online Chat as well as the Community for support.

Notification: Network issues 01/18/2016

01/18/2016 5:18:01 PM

7:05 PM MST: The issue has been resolved. We apologize for the inconvenience.

6:55 PM MST: While most customer websites should be loading, we are still working to make sure the issue has been completely resolved.

6:05 PM MST: We are investigating reports of some customer sites being offline. We are aware and are actively investigating the cause and will resolve it as soon as possible. We are sorry for the inconvenience.

Notification: Scheduled Server Maintenance 01/08/2016

01/08/2016 9:52:12 AM

UPDATE 9:50 PM MST: The server maintenance performed has been completed. We will monitor to ensure everything is functioning.

01/08/2016We will be performing maintenance tonight at approximately 9:30 MST on one of our servers. This is related to the brief incident where customer sites were down temporarily on 01/07/2016.

Unfortunately, some services, including some customer sites may experience some downtime. This period is expected to last up to 15 minutes.

We apologize for the inconvenience.

Notification: Issues with customer sites 11/15/15

11/15/2015 3:06:06 PM

We are investigating reports of some customer sites being offline. We are aware and are actively investigating the cause and will resolve it as soon as possible. We are sorry for the inconvenience.

Update: 4:45pm Mountain: The engineers continue to work on the problem.

Update: 5:45pm Mountain:
Traffic has normalized and we continue to monitor the situation. We will continue to monitor this throughout the night

Notification: Network issues 02/06/2015

02/06/2015 4:22:02 PM

We are currently experiencing a network outage affecting customer sites and logging into Homestead. Our engineers are working to resolve the issue. We apologize for the inconvenience.

 

*Update: 8:00 PM EST

-We are still having issues with sites being down. We have our entire network team trying to resolve the issue in a timely manner. Thank you for your patience while we fix the issue. We apologize again for any inconvenience.

*Update: 9:16 PM EST
-We are apologize for the delay in resolving the issues. We are still currently working to fix it as timely as possible.

*Resolved: 9:55 PM EST
-Our network engineers have identified the issue and resolved the problem with sites being down. Sites should be loading now without issue.

Notification: Technical support phones 12/23/2014 6:56am(MST)

12/23/2014 6:00:50 AM

We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

We are sorry for the inconvenience

Update: 8:30am(MST) Some agents are now able to accept calls. If you try to call you may be in for a long hold as it is a limited number of agents

Update 9:30am: phones are back online

Notification: Continued data migration 12/12/2014

12/12/2014 2:41:34 PM

We are sorry to announce that due to yesterday’s outage in the old data center, and 3rd party routing outages in the last week, the data migration window has been extended by 1 week. We are working to get all accounts moved as quickly as possible. As data completes the transfer, more resources can be allocated to fully restoring and enhancing performance. The engineers believe optimization will continue through the end of the month. Some accounts may continue to see disruption/slowness throughout the month.

On or before Friday 12/19 a new update will be posted with progress. It is not possible to provide a firm date and time for completion as there are too many external variables that can affect the time frame.

We do sincerely apologize for the delay.

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