System Status Blog

Account Administration: Planned Maintenance

11/20/2014 9:46:58 AM

We are currently in the process of upgrading our data center. The process will take 2-3 weeks and may potentially cause slowness when logging into your site and working within SiteBuilder. We apologize for the inconvenience and thank you for your understanding.

Account Administration: Planned Maintenance–November 17th-19th

11/15/2014 11:31:13 AM

There are 2 separate maintenance window this week. Please note that all times are US(Pacific).

Our data center will be doing network maintenance between the hours of 10:00pm PT on  November 17th, and 5:00am on November18th, and between the hours of 10:00pm PT on  November 18th, and 5:00am on November19th.  This may potentially cause some websites, Sitebuilder, and email to be unavailable for brief periods of time during this maintenance period.  The maintenance has been scheduled during times of least traffic for our customers, however we apologize in advance for any disruption that this may cause you.

Thanks for your understanding and patience.

Account Administration: Planned Maintenance–November 14-15, 2014 11:00pm PT – 8:00am PT

11/14/2014 12:55:25 PM

Our data center will be doing network maintenance between the hours of 11:00pm pacific on November 14th, and 8:00am on November15th. This may potentially cause some websites, Sitebuilder, and email to be unavailable for brief periods of time during this maintenance period. The maintenance has been scheduled during times of least traffic for our customers, however we apologize in advance for any disruption that this may cause you.
Thank you

Drew

Notification: October 29, 2014 – There are no reported outages at this time.

10/29/2014 8:31:39 AM

Notification: October 28, 2014 – Malware warning message on Homestead.com (RESOLVED)

10/28/2014 7:00:46 AM

Currently visitors to www.homestead.com (including Homestead hosted customer sites) are receiving a “malware” warning. We are still investigating this but we have not found any malware on our main site, www.homestead.com.  We are making progress toward a resolution and apologize for the inconvenience. We will post further updates to the Community  Announcement Page as information becomes available.

 

October 28, 2014 – 9:00am MST

We are making progress toward a resolution and have confirmed that our main site www.homestead.com is not infected.  We believe the cause of this to have originated from a single customer website. At this time we are working diligently with Google to find the source of this site in order to restore service to normal.  We have found that most customers are able to access their sites using the Firefox browser. It appears at this time the Chrome browser is still blocking customer sites.

 

10am MST: UPDATE
We believe we have identified the problem and are implementing a fix at this time. We hope to have confirmation and a fix completed soon.

1:35pm MST: Resolved:

We’ve fixed the issue and most customers should be able to navigate our site and our customer’s sites without issue… but that  there may still be some browsers that are updating their data for the next few hours, so some customers may still see some warnings.  We are very sorry for the inconvenience.

Hmail: October 16, 2014 – Email and Website Slowness

10/16/2014 9:30:26 AM

10-15-2014 12:30 PM EDT

We are currently aware that a portion of customers may be experiencing email delivery and website slowness. These issues are a result of a sophisticated DDoS attack against our platform and our efforts to block them. Our Network Operations Team is fully engaged in an effort to resolve the issue as soon as possible.

 

10-15-2014 9:50 PM EDT

Our technical teams continue working this issue along with our partners.  Rest assured that our teams work around the clock on a high priority situation such as this, and we appreciate your patience as we do so.  Progress is being made, we remain focused on restoring normal speed for your email and sites, and will update this alert with more information as it becomes available.

10-16-2014 12:45 PM EDT

Our technical teams remain engaged with our partners to mitigate the effects of this attack. We acknowledge that you may still be experiencing intermittent slowness with your email delivery and website, we apologize for any inconvenience this may be causing you. We understand the importance of these web services to your online presence and it is our top priority to restore full service as soon as possible. We are continuing to make progress and we will update this alert with more information as it becomes available.

10-16-2014 9:30 PM EDT

Our team has been diligently working on this issue, and have made significant progress, resolving the issue for the majority of customers.

As always, our entire team recognizes the importance of the services that we provide, and we thank you for your patience as we’ve worked to completely restore those services.

Scheduled Maintenance: August 18, 2014 – Scheduled server maintenance.

08/18/2014 12:31:17 PM

We will be performing server maintenance tonight from 7pm to 8pm CT.

During this process it is expected that some customer sites may load slowly (with possible time-outs).  It is recommended to not attempt website maintenance, and publishing during this time as those changes will likely fail and require republishing.

We apologize for any inconvenience this may cause.

Affected Services:

Service Outage: August 15, 2014: Unplanned Telephone Maintenance (Resolved)

08/15/2014 2:43:13 PM

“Due to emergency phone system maintenance our agents are currently unable to field your calls. We are working to restore service as soon as possible. Until then, you can chat live with an agent or ask your question in our websites community forum .

 

4:45 pm MST: Maintenance complete.

Affected Services:

Hmail: August 12, 2014 – Problems accessing Homestead.com and webmail. (Resolved)

08/12/2014 7:13:48 AM

8:00 am MST: We have had reports that some users are experiencing problems accessing Homestead.com and webmail. Our admins are working to resolve the issue as quickly as possible. As a temporary work around for accessing your web mail, you may use the following URL:

https://emailmg.homestead.com/ox6/ox.html#

10:15am MST: We have identified an issue with one of our data providers, who is performing system maintenance. They have confirmed that this will cause some system degradation. This only affects a small percent of the Homestead customer base. Once the maintenance is complete performance will return to normal.

Notification: July 29, 2014 – SiteBuilder performance issue (Resolved)

07/29/2014 1:23:43 PM

2:20 pm MST: We have received reports of SiteBuilder Plus being slow to launch and some users getting a “0x41″ error. We are investigating this matter and working to resolve this as soon as possible.

4:30 pm MST: Resolved

Affected Services:

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