System Status Blog

Scheduled Maintenance: August 18, 2014 – Scheduled server maintenance.

08/18/2014 12:31:17 PM

We will be performing server maintenance tonight from 7pm to 8pm CT.

During this process it is expected that some customer sites may load slowly (with possible time-outs).  It is recommended to not attempt website maintenance, and publishing during this time as those changes will likely fail and require republishing.

We apologize for any inconvenience this may cause.

Affected Services:

Service Outage: August 15, 2014: Unplanned Telephone Maintenance (Resolved)

08/15/2014 2:43:13 PM

“Due to emergency phone system maintenance our agents are currently unable to field your calls. We are working to restore service as soon as possible. Until then, you can chat live with an agent or ask your question in our websites community forum .

 

4:45 pm MST: Maintenance complete.

Affected Services:

Hmail: August 12, 2014 – Problems accessing Homestead.com and webmail. (Resolved)

08/12/2014 7:13:48 AM

8:00 am MST: We have had reports that some users are experiencing problems accessing Homestead.com and webmail. Our admins are working to resolve the issue as quickly as possible. As a temporary work around for accessing your web mail, you may use the following URL:

https://emailmg.homestead.com/ox6/ox.html#

10:15am MST: We have identified an issue with one of our data providers, who is performing system maintenance. They have confirmed that this will cause some system degradation. This only affects a small percent of the Homestead customer base. Once the maintenance is complete performance will return to normal.

Notification: July 29, 2014 – SiteBuilder performance issue (Resolved)

07/29/2014 1:23:43 PM

2:20 pm MST: We have received reports of SiteBuilder Plus being slow to launch and some users getting a “0×41″ error. We are investigating this matter and working to resolve this as soon as possible.

4:30 pm MST: Resolved

Affected Services:

Uncategorized: Monday, July 21 9pm – 12am MST: We will be performing system maintenance

07/21/2014 10:07:25 AM

Monday, July 21 from 9PM – 12AM Mountain Time

- users can log in to their accounts, but will not be
able to make any changes to their accounts during the maintenance window

- new domain registrations will be delayed until after
the maintenance window

- users will not be able to publish using sitebuilder
during the maintenance window

- java ecommerce app ‘simplestores’ will be in read-only
mode during the maintenance window

Affected Services: , , ,

Website Editing: July 2, 2014 – SiteBuilder Plus performance issue. (Resolved)

07/02/2014 12:02:51 PM

1:00pm MST: We have had reports that some customers are experiencing performance issues with SiteBuilder plus and may be unable to open pages for editing. We are investigating this issue and apologize for any inconvenience.

Notification: June 23rd, 2014–Certificate and Connectivity issues(Fully Resolved)

06/23/2014 9:35:13 AM

Currently we are experiencing 2 separate issues.

1) Some users are unable to connect to homestead.com.  This is a known issue where the pathway from some people to homestead is blocked along the internet.  We are working with the upstream provider on a solution.  Please help us out by going to the trace route topic and provide the requested information.  Also please provide your public ip address.  You can find this by going to Google and searching “what is my ip”

Resolved: We believe this issue to be resolved.  A 3rd party routing company was directing traffic to 1 of our ip addresses to no where.  They have addressed the issue and we have received no customer complaints about this in a couple of hours.  If you are still having a problem, try clearing your browser history and see if that helps.  Unfortunately, it is possible that some of you will need up to 48 hours for the DNS fix to fully propagate.

2) RealTracker, our site statistics provider failed to renew their site security certificate and it expired over the weekend.  While RealTracker is working to renew the certificate, you may see a certificate expired message in your browser.  The only difference is that the page is now being served unsecured. While Homestead cannot advise you to ignore security warnings.  You will need to decide for yourself if you wish to take the risk.

As this data does not have secure information on it the risk may be smaller. As well, while most of our customers will add the exception and proceed they also assume the risk if something occurs.

Update: Realtracker is currently renewing the certificate.

Resolved: Realtracker has renewed the cert

Thank you for your patience.

Notification: June 19, 2014 – Problem accessing Homestead.com

06/19/2014 4:02:59 PM

We have had several reports of some users not being able to access www.homestead.com. We are still researching this issue but believe the problem may be isolated to a few locations. To help us resolve this issue, anyone who can not access www.homestead.com we would like it if you could run a Trace Route report to help us isolate the problem.

Please visit How can I run a Trace Route?

We apologize for any inconvenience and we are working to resolve this as quickly as possible.

Thank you

June 20, 2014 – We have identified an issue with an upstream provider, that is preventing some areas form connecting to Homestead.com. We are working with them to resolve this issue. We will update this topic as we receive more information.

Service Outage: May 28, 2014 – Server error when initiating domain transfers (Resolved)

05/28/2014 1:02:59 PM

We are currently investigating the following error which is received when initiating a domain transfer.

“Sorry, you have experienced an unexpected server error”

We apologize for any inconvenience and are working to resolve this issue as soon as possible.

Affected Services:

Service Outage: May 20, 2014 – Problem accessing Bigcommerce sites.

05/20/2014 12:53:05 PM

1:38pm MST: We have had reports from some customers experiencing page load problems on their Bigcommerce sites.

Bigcommerce is investigating the matter. For the most up-to-date status on this issue please visit the status.bigcommerce.com.

All services have been restored and store sites are working normally once again. We will continue to monitor the situation with our Data Center to ensure all issues are resolved.
May 20, 14:52 CDT

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