System Status Blog

Notification: Reports of Homestead.com and customer websites not resolving

10/21/2016 9:58:34 AM

10 AM MST: We are aware some customers are unable to access email or see their websites. This appears to be related to an ongoing cyber attack against a 3rd party company causing communication disruptions to some site but not others. We are sorry for the inconvenience and are doing everything we can to assist in mitigation.

12:20 PM MST: There are still reports of intermittent issues with websites loading. Engineers are still working to resolve this issue as soon as possible.

We will continue to post updates here.

5:00 PM MST: All issues have been resolved. We appreciate everyone’s patience and sincerely apologize for the issue.

Notification: Error logging in to email 9/30/2016

09/30/2016 9:36:12 AM

We are working to correct an error some customers are receiving when trying to log in to their email accounts. The engineers are working on the issue and will resolve it as soon as possible. We are sorry for the inconvenience.

This issue is resolved.

Notification: Community Update 09/19/2016

09/19/2016 1:35:49 PM

11:15 PM MST: We are investigating reports of community.homestead.com being down. We apologize for this inconvenience, and are working to have this resolved as soon as possible.

Update
12:00 PM MST: The problem has been identified within the database. Thank you for your patience, development is still working on resolving the issue.

Notification: 4/13/2016 Slowness Navigating Within Homestead Account

04/13/2016 6:03:34 AM

6:25 AM MST: The issue has been resolved. We apologize for the inconvenience.

6:05 AM MST: We are investigating reports of some customers experiencing slowness inside of their Homestead account. We are aware and are actively investigating the cause and will resolve this as soon as possible. We are sorry for the inconvenience.

Notification: Network slowness 2/29/2016

02/29/2016 1:18:22 PM

2:15pm: We are seeing some slowness in Sitebuilder Plus at this time. We are investigating and will resolve this issue as soon as possible.

3:15pm Resolved: Speeds seem to have normalized over the last 30 minutes. If you still see a problem, let us know.

Notification: 02/03/2016 Network Issues connecting to Customer Sites

02/03/2016 5:10:39 AM

6:05 AM MST: We are investigating reports of some customer sites being offline. We are aware and are actively investigating the cause and will resolve it as soon as possible. We are sorry for the inconvenience.

Update 7:10am MST: Traffic should be recovering at this time. If you still have a problem, please let us know.

Notification: Community update 2/2/2016

02/02/2016 10:00:45 AM

The Homestead community is offline for system updates at this time. We currently do not have an ETA for coming online. We will post any updates here.

Notification: Loading Sitebuilder Plus 1/22/16

01/22/2016 10:25:27 AM

We are aware of some customers having an issue loading Sitebuilder Plus. You may be receiving an error or just having it load very slowly. This is as a result of some server updates that are in process. It should resolve once the maintenance is completed.

Update 11:45am MST: Most of the customer seeing problems are now working normally again. If you see any errors, please let us know.

Notification: Technical Support Phones 01/19/2016

01/19/2016 12:03:46 PM

2:30 PM MST: Phone calls appear to be connecting to our agents again. We will continue to monitor the incident to ensure everything is working properly.

We apologize for this inconvenience.

2:00 PM MST: We have identified the issue with the phone calls being routed, and are continuing to work to have the problem resolved. We appreciate your patience.

1:00 PM MST: We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

Until services have been restored, you may continue to use the Online Chat as well as the Community for support.

Notification: Network issues 01/18/2016

01/18/2016 5:18:01 PM

7:05 PM MST: The issue has been resolved. We apologize for the inconvenience.

6:55 PM MST: While most customer websites should be loading, we are still working to make sure the issue has been completely resolved.

6:05 PM MST: We are investigating reports of some customer sites being offline. We are aware and are actively investigating the cause and will resolve it as soon as possible. We are sorry for the inconvenience.

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