System Status Blog

Service Outage: Reports of customer sites down 9/29/2017

09/29/2017 3:14:41 AM

We are aware of reports that some customer sites are experiencing intermittent down time. The DNS service used for Homestead sites is experiencing network connectivity issues which is affecting the ability to route traffic to customer sites. Our engineers are available to assist our partner in any way possible. You may follow their status here, https://www.opensrsstatus.com/

We are sorry for the inconvenience and thank you for your patience.

10:30am MDT: Our partner lists the issue as fully resolved.

Notification: Problem logging in to Roundcube 3/19/2017

09/19/2017 3:05:24 PM

We are aware that some customers are having a problem getting logged in to Roundcube. Our engineers are looking into this and will resolve it as soon as possible. We are very sorry for the inconvenience.

4:20pm(MST): Resolved

Notification: Reports of server error when loading Websitebuilder to edit sites 9/15/2107

09/15/2017 5:55:56 PM

We are aware of an issue when trying to edit Websitebuilder sites. Engineers are working on it now. We are sorry for the inconvenience and will resolve the issue as soon as possible

7:45pm: The editor should be up and available at this time, but engineers are still looking into this and will continue to monitor the situation.

8:00pm: Resolved

Notification: Reports of customer websites not loading 09/13/2017

09/13/2017 6:19:57 AM

10:30 MST AM: Website Builder sites should be loading correctly now, and all issues have been resolved. We will continue to monitor for any ongoing problems.
Thank you for your patience.

7:40 MST AM: The problem has been identified, and are working to correct the issues.

7:05 MST AM: We are aware some customers are unable to see their websites, and are unable to edit their Website Builder website. Engineering is working to resolve the issue.

We apologize for the inconvenience.

Notification: Reports of customer websites not publishing correctly 08/25/2017

08/25/2017 12:20:48 PM

1:30 MST PM: Website Builder sites should be publishing correctly now, and all issues have been resolved.
Thank you for your patience.

9:00 MST AM: The issue has been identified, and engineers are working to have the problem corrected.

7:00 MST AM: We are aware some websites having issues publishing correctly. We are investigating the cause and will report here.

We apologize for the inconvenience.

Notification: Customer websites not loading without ‘www.’ 08/24/2017

08/24/2017 7:47:14 AM

Resolved

10:15 MST AM: Websites should be loading as intended now. We will continue to monitor to ensure all services are working correctly.

8:40 MST AM: The issue has been identified as a high server load. Engineers are working to resolve the disruption.

7:00 MST AM: We are aware some websites having issues loading. We are investigating the cause and will report here.

We apologize for the inconvenience.

Notification: Reports of customer websites not loading 08/18/2017

08/18/2017 6:32:31 AM

8:00 MST AM: The problem has been identified, and are working to correct the issues.

7:00 MST AM: We are aware some customers are unable to see their websites, and are unable to edit their Website Builder website. Engineering is working to resolve the issue.

We apologize for the inconvenience.

Notification: Reports of customer websites not loading 08/01/2017

08/01/2017 11:47:22 AM

1:35 MST PM: The issues we were experiencing with DNS not loading are now resolved.

12:45 MST PM: We are able to confirm this is related to a 3rd party outage. We are working with them to have issues resolved as soon as possible.

12:20 MST PM: We are aware some customers are unable to see their websites. We are working to resolve the issue.

Notification: Reports of customer websites not loading 06/26/2017

06/26/2017 9:36:23 PM

9:50 PM: All issues have been resolved. We will continue to monitor the incident to ensure everything is working properly.
9:35 PM: The problem has been identified, and are working to correct the issues.
9:20 PM: We are aware some customers are unable to access email or see their websites. We are working to resolve the issue. We will post updates here. I apologize for the inconvenience.

Notification: Technical Support Phones 06/02/2017

06/02/2017 9:37:23 AM

10:35 AM MST: We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.

11:15 PM MST: All issues have been resolved. We appreciate everyone’s patience and sincerely apologize for the issue.

Page 1 of 1212345...10...Last »