System Status Blog

Notification: Domain Issues- 02/2024

02/02/2024 10:47:04 AM

We are aware of an issue updating DNS for Homestead domains. Customers are receiving an error: “Oops! Looks like no website builder site found for this domain, please try resetting domain by creating website.

Additionally, new domain registration is currently not working.

We are working with our domain registrar to get this resolved as quickly as possible.

2/5: This issue has been resolved.

Notification: 9/11/2023- SSL’s not provisioning.

09/11/2023 11:36:41 AM

We are aware of an issue with SSL’s not provisioning for WebsiteBuilder sites. We are working on resolving this as quickly as possible.

Notification: RESOLVED-Issues Updating DNS 8/25/2023

08/25/2023 9:02:20 AM

We have received reports that DNS updates are not applied after they are saved. We appreciate your patience while our engineers troubleshoot the issue. 

 

8/30: This issue has been resolved.

Notification: Webmail Login

07/18/2023 9:10:09 AM

We have received a report stating that customers are facing issues while login into their webmail accounts. Technical teams are engaged to troubleshoot the issue.

 

12:00 PM MST: Customers should be able to access webmail intermittently, although the problem has not been completely fixed. Our technical teams continue to look into possible solutions.

7/19/2023: The webmail login issue should be resolved for most customers. Sending and receiving may be delayed at this time and the email team continues to work to improve email operations.

Notification: Constant Contact Login Issues

06/16/2023 8:27:20 AM

We are aware some users are experiencing an error when they log into Constant Contact. Our engineers are investigating the cause and will have an update Monday 6/19.

 

We appreciate your patience and apologize for the inconvenience.

 

Update 6/19/2023: Our engineers are currently investigating a fix and will have an update tomorrow.

 

Update 6/20/2023: The team expects the change to be out late Wed/Early Thu at the latest and it is the top priority right now. Will update the thread if that happens sooner or if there are delays for any reason.

 

Update 6/22/2023: Deployment for the fix is scheduled for tomorrow.

 

Update 6/23/2023: RESOLVED

Notification: Sitebuilder Plus websites are not publishing new changes

12/05/2022 11:47:57 AM

12:45 MST PM: Sitebuilder Plus publishing should be working again as intended.

We will continue to monitor services.


12:30 MST PM: We are aware some customers are experiencing issues when publishing changes for their Sitebuilder Plus website. Engineers are currently looking into the issue.

We appreciate your patience and apologize for the inconvenience.

Notification: Homestead Planned Maintenance

11/30/2022 10:11:06 AM

We want to make you aware that services may be impacted for maintenance on November 30. Impact to services are expected.

Update: We are performing maintenance on 12/02/2022. You may experience imtermittent service issues during this time.


12:15 PM MST: All services are restored, and maintenance period has ended.


11:15 PM MST: Homestead will be beginning planned maintenance. This may either result in a brief period of downtime (15-20 minutes) or up to 2 hours of latency issues.
We will continue to provide updates here.

We appreciate your patience and apologize for the inconvenience.

Notification: Reports of Emails not arriving to Homestead Inboxes

11/08/2022 8:39:10 AM

1:30 MST PM: All email issues have resolved.
We will continue to monitor and update if we see any additional issues.


9:45 MST AM: We are aware some customers are experiencing issues with receiving emails to their Homestead email inboxes, and we are looking into the issue.
We will continue to post updates here.

We appreciate your patience and apologize for the inconvenience.

Notification: Scheduled Maintenance

10/10/2022 9:06:21 AM

 

Scheduled server migration

Planned Start Date:  2022-10-26 21:30:00 EDT

Planned End Date: 2022-10-29 07:30:00 EDT

Downtime: There will be approximately 5 hours of expected downtime, with the possibility of up to 9 hours for troubleshooting. There is also the possibility of higher latency during this time frame.
You may not be able to log into your Homestead account or update your billing information currently. This is an impact that we’re aware of and are working to resolve as quickly as possible.


Update: The maintenance window has been extended to Friday, (10/28) 11:30PM EST. Latency issues are to be expected.


Update: There will be additional scheduled maintenance beginning on Saturday (10/22) at 9:30PM EST. Latency issues are to be expected.


Update: There will be scheduled maintenance Wednesday 10/19/22 10:30 PM CST. Latency may last 1-4 hours.


Update: Maintenance and the resulting impact will last through 10/20.


We want to make you aware that this Thursday (10/13) and Saturday (10/15), there will be scheduled maintenance at 12:30 AM EST. This may either result in a brief period of downtime (15-20 minutes) or up to 2 hours of latency issues. We will be using this time to change over to our new servers.

During this maintenance window, the editing of Homestead websites may be inaccessible and your websites may experience downtime. All operations, including editing websites, publishing content, and viewing websites will resume immediately after our maintenance window.

We apologize in advance for any inconvenience this may cause but will have service resumed as quickly as possible.

Notification: Reports of Server Errors logging into Homestead accounts

09/20/2022 3:46:22 PM

8:30 PM EST: All issues should be resolved. We will continue to monitor to ensure stability.
We apologize for the inconvenience, and appreciate your patience.


3:30 PM EST: We are aware of an issue that is causing Server Errors when logging into Homestead accounts.
Our engineers are currently investigating the cause, and we will post updates here.