We are sorry to announce that due to yesterday’s outage in the old data center, and 3rd party routing outages in the last week, the data migration window has been extended by 1 week. We are working to get all accounts moved as quickly as possible. As data completes the transfer, more resources can be allocated to fully restoring and enhancing performance. The engineers believe optimization will continue through the end of the month. Some accounts may continue to see disruption/slowness throughout the month.

On or before Friday 12/19 a new update will be posted with progress. It is not possible to provide a firm date and time for completion as there are too many external variables that can affect the time frame.

We do sincerely apologize for the delay.

Currently we are experiencing 2 separate issues.

1) Some users are unable to connect to homestead.com.  This is a known issue where the pathway from some people to homestead is blocked along the internet.  We are working with the upstream provider on a solution.  Please help us out by going to the trace route topic and provide the requested information.  Also please provide your public ip address.  You can find this by going to Google and searching “what is my ip”

Resolved: We believe this issue to be resolved.  A 3rd party routing company was directing traffic to 1 of our ip addresses to no where.  They have addressed the issue and we have received no customer complaints about this in a couple of hours.  If you are still having a problem, try clearing your browser history and see if that helps.  Unfortunately, it is possible that some of you will need up to 48 hours for the DNS fix to fully propagate.

2) RealTracker, our site statistics provider failed to renew their site security certificate and it expired over the weekend.  While RealTracker is working to renew the certificate, you may see a certificate expired message in your browser.  The only difference is that the page is now being served unsecured. While Homestead cannot advise you to ignore security warnings.  You will need to decide for yourself if you wish to take the risk.

As this data does not have secure information on it the risk may be smaller. As well, while most of our customers will add the exception and proceed they also assume the risk if something occurs.

Update: Realtracker is currently renewing the certificate.

Resolved: Realtracker has renewed the cert

Thank you for your patience.

Some customers are reporting that they are receiving a “500 – Internal Server Error” on their website’s Contact and Payment forms. This error will also show after publishing.  The page will be published.  We are aware of the issue and are working to resolve the issue.

Update 2:45pm MST.  This issue is resolved.

Some customers are reporting that they are receiving a “500 – Internal Server Error” on their website’s Contact and Payment forms. We are working to confirm these reports and find a solution. Please check back throughout the day to see the latest status.

Update: This issue has been resolved.

At Homestead, we are committed to providing you with the most efficient and reliable website tools to ensure your online success. Periodic maintenance is an important part of our commitment to you, so Homestead will be performing a scheduled maintenance on Tuesday, October 15, 2013 from 10:00 PM to 11:00 PM Pacific Time.  Note that we expect a brief outage to all Homestead websites for a few minutes during this period.

Affected Services: Account Administration, Storefront Administration, Storefront Viewing, Website Editing, Website Viewing

As part of our ongoing efforts to maintain our website services, we will be performing scheduled ProStores maintenance between 10:00 PM and 11:00 PM PDT on Wednesday, October 9, 2013. We have scheduled this maintenance for overnight, the time when traffic to your site is typically at its lowest

Please note: Visitors will be able to browse your online store without interruption, but will be unable to place orders until the maintenance is complete.

Affected Services: Storefront Administration, Storefront Viewing

We recently experienced issues with our SPAM-filtering solution that has resulted in mail disruptions for some of our customers. As an online service provide we know firsthand how important email is to business, and we sincerely apologize for any delays you may be experiencing.

Fortunately, we were able to quickly remedy issues related to sending email; and your outbound emails should be going out as normal.

Some customers may still experience sporadic delays related to inbound emails over the next week or so. We are working to resolve this issue and will provide you with regular updates.

We appreciate your continued patience as we urgently work to resolve this issue.

Affected Services: Hmail

The new Hmail hardware and software is in place.  While there will be ongoing adjustment of the settings the email slowness has been fixed and sending has resumed.

Affected Services: Hmail

We are continuing to see some problems with Hmail sending and delivery.  We are working on identifying and implementing a solution for the problem.  As of yesterday afternoon some email was starting to be delivered but there may be additional delays and bounces until a solution is found.  We understand the importance of email and are working to get this corrected as soon as possible.

Affected Services: Hmail

Your services and how you manage your account will not change.  However, your website address may change, and you may need to take some actions as a result.   To learn more, read our announcement or our FAQ’s.