As part of our ongoing efforts to improve our website services, we will be performing scheduled database maintenance between 12:00 am and 5:00 am EDT on Thursday, May 23, 2013.
Please note: Customer stores may not be accessible and your visitors will be unable to place orders until the maintenance is complete.
Affected Services: Storefront Administration, Storefront Viewing, Website Editing, Website Viewing
All connectivity problems have been resolved and all support channels are back online.
Affected Services: Support Availability
Due to unexpected phone connectivity issues for our agents-phone support is temporarily unavailable. We’re sorry for any inconvenience. We are actively working toward a resolution.
While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions. You can also contact chat support by logging into your account, clicking on Help in the top right-hand corner and clicking Chat Live link. There is no impact to our website and hosting services.
Affected Services: Support Availability
We will be performing maintenance on our blog servers tonight. The maintenance is expected to last 30 minutes and will start at 10 PM Pacific time. During the maintenance time user blogs will have a branded error page and blog editing will be unavailable. No other systems will be affected.
Affected Services: Website Editing, Website Viewing
All connectivity problems have been resolved and all support channels are back online.
Affected Services: Support Availability
Phone support is back up but chat support is still unavailable. We are working to have all support channels back online shortly.
Affected Services: Support Availability
Due to unexpected connectivity issues for our agents-phone and chat support is temporarily unavailable. We’re sorry for any inconvenience. We are actively working toward a resolution.
While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions. There is no impact to our website and hosting services.
Affected Services: Support Availability
The connectivity issue has been resolved and both phone and chat support are available.
Affected Services: Support Availability
Due to unexpected connectivity issues for our agents-phone and chat support is temporarily unavailable. We’re sorry for any inconvenience. We are actively working toward a resolution.
While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions. There is no impact to our website and hosting services.
Affected Services: Support Availability
Storefronts are now functional again. However some of our customer sites are loading extremely slowly. We have been able to pinpoint the cause and are actively working on a resolution. Thank you for your patience.
Affected Services: Storefront Viewing, Website Viewing
We are committed to our customers. This system status notification blog is designed to give you, our customers, better transparency into our scheduled maintenances, notifications, and incidents that may temporarily affect our systems. We understand the critical role our services play in your business and life. We take our responsibility to our customers seriously.
