System Status Blog

Notification: Reports of Homestead.com and customer websites not loading

09/09/2022 11:01:16 AM

09/09/2022 1:00 MST PM: At this time, issues loading customer websites should be resolved.
We will continue to monitor services to ensure all issues have been resolved.


09/09/2022 11:30 MST AM: We are aware some customers are unable to see their websites, and are unable to preview their website inside of Sitebuilder Plus. Customers have also reported issues logging into their account at Homestead.com. We will continue to post updates here.

We appreciate your patience and apologize for the inconvenience.

Notification: Reports of Emails not arriving to Homestead Inboxes

05/06/2022 11:49:34 AM

1:45 MST PM: Emails are beginning to deliver in the appropriate time.
We will continue to monitor services to ensure all issues have been resolved.


12:15 MST PM: Delivered emails are queued and are being delivered with a delay.
We are still working to resolve all issues with receiving emails, and will continue to monitor.


11:45 MST AM: We are aware some customers are experiencing issues with receiving emails to their Homestead email inboxes, and we are looking into the issue.
We will continue to post updates here. We appreciate your patience and apologize for the inconvenience.

Notification: Reports of Homestead.com and customer websites not loading

02/15/2022 9:30:15 AM

12:00 PM MST: At this time, all issues have been resolved regarding the matter. We will continue to monitor for any additional issues.

As always, we thank you for your patience and sincerely apologize for any inconvenience that may have occurred.

2/18/2022 10:30 MST AM: We are aware some customers are unable to see their websites, and are unable to preview their website inside of Sitebuilder Plus. Customers have also reported issues logging into their account at Homestead.com. We will continue to post updates here.

We appreciate your patience and apologize for the inconvenience.


9:30 AM MST: We are continuing to monitor Homestead.com and Sitebuilder Plus performance.

We thank you for your patience and apologize for the inconvenience.


2:00 MST PM: At this time, Homestead.com is loading and customers are able to log into their accounts. Sitebuilder Plus sites are beginning to load as we work to resolve the underlining problem. We will continue to provide updates here.

10:30 MST AM: We are aware some customers are unable to see their websites, and are unable to preview their website inside of Sitebuilder Plus. Customers have also reported issues logging into their account at Homestead.com.

Engineering is working to resolve the issue.

Notification: Issues Uploading to Sitebuilder Plus

12/20/2021 12:35:56 PM

We are aware of an issue with uploading files to Sitebuilder Plus. We are currently investigating the cause and will post updates as we gather more information.

Notification: Error Updating Credit Cards

10/29/2021 7:32:04 AM

We are aware of an issue affecting the ability to update the card on file. We are investigating this issue and will have it fixed as quickly as possible. We apologize for any inconvenience.
Update 11/04: This issue has been resolved. You can now update your billing information

Notification: Reports of WebsiteBuilder sites not publishing

09/16/2021 7:50:52 AM

We are aware of an issue where WebsiteBuilder sites are not publishing. From within the builder, it looks as if the site has been published, but the changes do not reflect on the live site.
We’ve reported this issue and will get it fixed as soon as possible.

9:05 AM MST:

They were able to identify and fix an issue with the publishing process on Website Builder. The sites that were not published were still in the queue and should be published now.

Notification: Reports of error ‘Sorry, services are temporarily unavailable.’

07/20/2021 10:40:38 AM

12:00 PM MST: We have received reports that some customer websites are not loading, and showing a services are temporarily unavailable error.

Our engineers are currently investigating the cause, we will post updates as we gather more information.

1:05 PM MST: The issue has been addressed, and website are beginning to load normally.

We will continue to monitor for any additional issues.

Notification: Reports of Sitebuilder Plus live sites down 4/22/2021

04/22/2021 6:17:34 AM

6:15 AM MST: We are aware of an issue that is causing live Sitebuilder Plus sites to not load. Additionally, users are experiencing a 404 error when trying to log into homestead.com.
Our engineers are currently investigating the cause, we will post updates as we gather more information.

8:35 AM MST: Sitebuilder Plus sites are starting to come back online and we are able to log into homestead.com
We will continue to monitor this issue.

9:10 AM MST: Service is currently intermittent as we work to fully resolve this issue.

12:00 PM MST: All services appear to be working again. We will continue to monitor for any additional reports.

Notification: Reports of SiteBuilder Plus live sites down 04/17/2021

04/17/2021 5:57:12 PM

5:30 PM MST: We are aware of an issue that is causing live Sitebuilder Plus sites to not load. Additionally, users are experiencing a 404 error when trying to log into homestead.com.
Our engineers are currently investigating the cause, we will post updates as we gather more information.

 

7:00 PM MST: All services appear to be working again. We will continue to monitor for any additional reports.

Notification: Reports of Server Errors

05/30/2020 12:31:39 PM

3:45 MST:  All services appear to be working again. We will continue to monitor for any additional reports.


We are experiencing issues with our services, our technical teams are engaged and working towards a solution. We know how critical your website is to your success and have engaged all available resources to resolve this issue. Thank you