We have learned that there is an issue with the domain registrar and they are working to resolve the issue.  Here is a link to the status blog for updates: http://www.opensrsstatus.com/archives/8819

Due to unexpected phone connectivity issues for our agents-phone support is temporarily unavailable. We’re sorry for any inconvenience. We are actively working toward a resolution.

While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions.  You can also contact chat support by logging into your account, clicking on Help in the top right-hand corner  and clicking Chat Live link. There is no impact to our website and hosting  services.

Affected Services: Support Availability

Affected Services: Support Availability

Phone support is back up but chat support is still unavailable.  We are working to have all support channels back online shortly.

Affected Services: Support Availability

Due to unexpected connectivity issues for our agents-phone and chat support is temporarily unavailable. We’re sorry for any inconvenience. We are actively working toward a resolution.

While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions. There is no impact to our website and hosting  services.

Affected Services: Support Availability

The connectivity issue has been resolved and both phone and chat support are available.

Affected Services: Support Availability

Affected Services: Support Availability

Storefronts are now functional again.  However some of our customer sites are loading extremely slowly.  We have been able to pinpoint the cause and are actively working on a resolution.  Thank you for your patience.

Affected Services: Storefront Viewing, Website Viewing

At this time, customers can’t access their Storefront Administration and Storefront Websites. Our team is actively working on getting this resolved as quickly as possible. We will update this post as soon as we have additional information.

Affected Services: Storefront Administration, Storefront Viewing

We are currently investigating an issue when using Outlook or another email program to access Hmail.  This does not affect all customers and those who are having problems when using an email program can still use webmail http://mail.homesteadmail.com

We apologize for the inconvenience and are working hard to restore all services as soon as possible.  Please check back for updates.

Affected Services: Hmail