We are currently experiencing problems with the Hmail system.   Some users are unable to log into email due to a security certificate error, and the email manager shows that boxes cannot be read.  If you have this problem please use Firefox as your browser, go to mail.homesteadmail.com,  and tell it to create an exception for the security certificate.   This will allow you to log in.  All sending and receiving of email is working properly and Outlook and mobile devices are unaffected.  We are working to resolve this as soon as possible, and we thank you for your patience.

Affected Services: Hmail

The Simplestore outage has been resolved.  Thank you for your patience.

Currently some of our Simplestores are experiencing a disruption of service.  The affected stores are going to a 500 Internal Service Error page.  Our engineers are working to resolve the problem as quickly as possible.  We apologize for the inconvenience.

The phone connectivity issue our agents were facing has been resolved. We expect higher than normal hold times for the remainder of the morning. Therefore, we strongly recommend visiting our community or Help Center. There is no impact to our website and hosting services.

Due to unexpected phone connectivity issues for our agents- you may experience higher than normal hold times today December 4th. We’re sorry for any inconvenience. We are actively working toward a resolution.

While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions. There is no impact to our website and hosting  services.

UPDATE 6:25PM PST: All services have been restored for the 3 mailservers that were having issues.

We are currently experiencing issues with the web interface on 3 of our mail servers (mail 5, mail6, and mail15).  Our engineers are working to resolve the problem as quickly as possible.  We apologize for the inconvenience.

Affected Services: Hmail

As of 12:45 Pacific time the problems with QBN and Payments have been resolved.

Affected Services: Payments

Intuit Payments is having connection problems at this time. This affects Storefronts using Quickbooks Merchant Services as well as sites using Intuit Web Payment. Our engineers are working to resolve the problem as quickly as possible. We apologize for the inconvenience.

Affected Services: Payments