1:35 MST PM: The issues we were experiencing with DNS not loading are now resolved.
12:45 MST PM: We are able to confirm this is related to a 3rd party outage. We are working with them to have issues resolved as soon as possible.
12:20 MST PM: We are aware some customers are unable to see their websites. We are working to resolve the issue.
10:35 AM MST: We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.
11:15 PM MST: All issues have been resolved. We appreciate everyone’s patience and sincerely apologize for the issue.
10:00 AM MST: We are aware some customers are unable to access the editor to their websites.
We apologize for this inconvenience, and are working to have this resolved as soon as possible.
12:05 PM MST: The problem has been identified and resolved. We thank you for your continued support and patience.
3:05 PM MST: We are investigating reports of some customers experiencing slowness inside of their Homestead account. We are aware and are actively investigating the cause and will resolve this as soon as possible. We are sorry for the inconvenience.
3:05 PM MST: We are investigating reports of some customers experiencing slowness inside of their Homestead account. We are aware and are actively investigating the cause and will resolve this as soon as possible. We are sorry for the inconvenience.
7:30 PM MST: All issues have been resolved. We will continue to monitor the incident to ensure everything is working properly.
10:15 AM MST: Phone calls appear to be connecting to our agents again. We will continue to monitor the incident to ensure everything is working properly.
We apologize for this inconvenience.
8:40 AM MST: We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.
Until services have been restored, you may continue to use the Online Chat as well as the Community for support.
10:30 AM MST: All issues have been resolved. We appreciate everyone’s patience and sincerely apologize for the issue.
10 AM MST: We are aware some customers are unable to access email or see their websites. This appears to be related to an ongoing cyber attack against a 3rd party company causing communication disruptions to some site but not others. We are sorry for the inconvenience and are doing everything we can to assist in mitigation.
12:20 PM MST: There are still reports of intermittent issues with websites loading. Engineers are still working to resolve this issue as soon as possible.
We will continue to post updates here.
5:00 PM MST: All issues have been resolved. We appreciate everyone’s patience and sincerely apologize for the issue.
We are working to correct an error some customers are receiving when trying to log in to their email accounts. The engineers are working on the issue and will resolve it as soon as possible. We are sorry for the inconvenience.
This issue is resolved.
11:15 PM MST: We are investigating reports of community.homestead.com being down. We apologize for this inconvenience, and are working to have this resolved as soon as possible.
Update
12:00 PM MST: The problem has been identified within the database. Thank you for your patience, development is still working on resolving the issue.
We are committed to our customers. This system status notification blog is designed to give you, our customers, better transparency into our scheduled maintenances, notifications, and incidents that may temporarily affect our systems. We understand the critical role our services play in your business and life. We take our responsibility to our customers seriously.
