2:30 PM MST: Phone calls appear to be connecting to our agents again. We will continue to monitor the incident to ensure everything is working properly.
We apologize for this inconvenience.
2:00 PM MST: We have identified the issue with the phone calls being routed, and are continuing to work to have the problem resolved. We appreciate your patience.
1:00 PM MST: We are currently unable to receive calls to our support number. Engineers are aware of the issue and are working to restore the service. Online chat is unaffected. Updates will be provided as received.
Until services have been restored, you may continue to use the Online Chat as well as the Community for support.