System Status Blog

Notification: UPDATE – December 5, 2012 – Phone Support Outage

12/05/2012 11:33:50 AM

The phone connectivity issue our agents were facing has been resolved. We expect higher than normal hold times for the remainder of the day. Therefore, we strongly recommend visiting our community or Help Center. There is no impact to our website and hosting services.

 

Notification: December 5, 2012 – Phone Support Outage

12/05/2012 6:51:26 AM

Due to unexpected phone connectivity issues for our agents-phone support is unavailable today December 5th. We’re sorry for any inconvenience. We are actively working toward a resolution.

While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions.  You can also contact chat support by going to websites.intuit.com and clicking the Click to Chat link in the top right-hand corner of your screen. There is no impact to our website and hosting  services.

 

Notification: UPDATE – December 4, 2012 – Long Hold Times

12/04/2012 8:19:09 AM

The phone connectivity issue our agents were facing has been resolved. We expect higher than normal hold times for the remainder of the morning. Therefore, we strongly recommend visiting our community or Help Center. There is no impact to our website and hosting services.

Notification: December 4, 2012- High Call Volumes

12/04/2012 6:52:50 AM

Due to unexpected phone connectivity issues for our agents- you may experience higher than normal hold times today December 4th. We’re sorry for any inconvenience. We are actively working toward a resolution.

While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions. There is no impact to our website and hosting  services.

Notification: June 27th, 2012 – Email Alert

06/27/2012 11:33:22 AM

Recent security updates with external programs are disrupting email service for customers using Outlook and Apple devices (iPhones and iPads).  For steps to resolve these issues, go to emailalert.intuitwebsites.com.

Notification: Welcome!

12/02/2011 12:03:41 PM

Thank you for checking the status of our systems. Updates for any scheduled maintenance and other notifications will be posted here.

If you’re experiencing an unexpected server error – please clear your browser’s cache, open a new browsing session and log in again.  If you need additional information on how to clear your cache – click here to see step by step instructions posted in our Intuit Community . Test.