A fix has been implemented for the Hmail password problem.  The issue was caused by a migration script during maintenance overnight.  The problem is being fixed and all password that were inadvertantly are being reset to what they were yesterday.    The resets may take sever hours.  If you still can’t log into email or had been able to log in after changing your password and no longer can you can reset your password using the following instructions:

1. Log into your website account at Homestead.com

2. Click on “Email” on the left

3. Click on “Manage my email account” in the middle of the page

4. If you have more than one domain on your account choose the domain you want to work with from the dropdown

5. Click the pencil icon to the right of the box you wish to edit

6. Enter the password you want to use in the password and confirm password boxes (please note all passwords must be at least 8 characters long and include a capital and lower case letter)

7. Save

Do this for each box you can’t log into.

We sincerely apolgize for the trouble this caused and have taken steps so that it won’t occur again.

Affected Services: Hmail

Last night many Hmail email passwords were reset.   This is causing email logins to not work.  Resetting the password will allow you to  log into the box again.  You can reset your password using the following instructions:

1. Log into your website account at Homestead.com

2. Click on “Email” on the left

3. Click on “Manage my email account” in the middle of the page

4. If you have more than one domain on your account choose the domain you want to work with from the dropdown

5. Click the pencil icon to the right of the box you wish to edit

6. Enter the password you want to use in the password and confirm password boxes (please note all passwords must be at least 8 characters long and include a capital and lower case letter)

7. Save

Do this for each box you can’t log into.  The password can be the same as you had been using as long as it meets the minimum requirements.  We are actively looking into what caused the problem, and apologize for the inconvenience.

Affected Services: Hmail

The telephone connectivity problems have been resolved and all support channels are back online.

Affected Services: Support Availability

All connectivity problems have been resolved and all support channels are back online.

Affected Services: Support Availability

We will be performing maintenance on our blog servers tonight. The maintenance is expected to last 30 minutes and will start at 10 PM Pacific time. During the maintenance time user blogs will have a branded error page and blog editing will be unavailable. No other systems will be affected.

Affected Services: Website Editing, Website Viewing

All connectivity problems have been resolved and all support channels are back online.

Affected Services: Support Availability

Affected Services: Hmail

The phone support outage has been resolved.

Affected Services: Support Availability

Due to unexpected phone connectivity issues for our agents-phone support is unavailable today April 16. We’re sorry for any inconvenience. We are actively working toward a resolution.

While we work toward a resolution, we highly recommend visiting our community or help center (located in the upper right corner of your account) to find answers to your questions.  You can also contact chat support by logging into your account, clicking on Help in the top right-hand corner  and clicking Chat Live link. There is no impact to our website and hosting  services.

Affected Services: Support Availability

The Hmail administrators have checked the system and all settings are correct.  The problem with Outlook and other email clients only affects certain systems.  Unfortunately we have been unable to determine the common thread of what is causing the problem on those systems.  As we come across settings that have worked for customers we are posting them in our community at https://community.homestead.com/homestead/topics/hmail_issues_with_pop_imap_outlook?rfm=1.  If these fixes do not work for you please contact your ISP for additional settings they may require you to use.

Affected Services: Hmail