We are currently investigating an issue when using Outlook or another email program to access Hmail.  This does not affect all customers and those who are having problems when using an email program can still use webmail http://mail.homesteadmail.com

We apologize for the inconvenience and are working hard to restore all services as soon as possible.  Please check back for updates.

Affected Services: Hmail

We are currently investigating an issue when using Outlook or another email program to access Hmail.  This does not affect all customers and those who are having problems when using an email program can still use webmail http://mail.homesteadmail.com

We apologize for the inconvenience and are working hard to restore all services as soon as possible.  Please check back for updates.

Affected Services: Hmail

There is currently an issue that is impacting the ability to send and receive email. We are actively working to resolve this problem.

We expect no loss of mail. Any previously delivered email is accessible.

Affected Services: Hmail

Recently, we’ve had serious disruptions to email service for our customers. We are very sorry about the impact this has had on so many of you. In light of what has happened, we wanted to provide some additional information and provide more details about the steps we’re taking to resolve the issues and make sure this doesn’t happen again.

Over the last week, several of our customers’ email addresses were hacked and used to send out massive amounts of spam emails. This caused our company to be placed on multiple blacklists and significantly impacted Hmail email performance for all our customers. These blacklists, such as Spamcop and SORBS, are used by other providers to determine what emails are allowed to be received on their servers.

We disabled the hacked accounts and eliminated the source of the spam. We are still actively working to clear our reputation and get removed from all blacklists. Unfortunately, getting off of a blacklist is a complicated process and some have a waiting period to ensure that no more spam is being sent out from our servers. We are extremely sorry about the impact this has had on our small business customers. We are doing everything we can to get removed from all blacklists as soon as possible and our goal is to be completely operational over the next few days.

If you are sending email and receiving a bounce-back message that your email is being rejected it is because the recipient’s email host is using one of the blacklists that we are currently on. While we continue to work on being removed from all blacklists, you can attempt to contact their email administrator and ask to have your specific email addresses placed on their whitelist, allowing your email into their system. If their email administrator needs any information from our Hmail administrator, please refer them to mail-block@homesteadsupport.com.

Although there is currently no threat to the email accounts of the rest of our customers, we need all of our customers to review the strength of their email passwords. A strong email password contains upper and lower-case letters, numbers, and special characters and will make your email very secure and thwart hackers attempting to gain access. It’s also important to keep different passwords across your many online accounts and change them every six months.

We are currently implementing changes to our email security policies and spam prevention measures to ensure that this problem does not happen again. We understand that email is the lifeblood for small businesses. We are sorry for the pain and inconvenience this has caused.

Affected Services: Hmail

The Intuit.com login page is currently down.  We have notified Intuit and they are working to resolve the problem as quickly as possible.  You can access your Website account by going to Homestead.com and clicking the Log In button in the top right-hand corner.

Our engineers have verified that Hmail is working properly.  The Outlook disruption was being caused by latency at some specific ISP’s.  Those ISP’s resolved their latency issues which has fixed the Outlook problem.

The login issue has been resolved.

Some customers are reporting difficulty logging in. We’re sorry for the inconvenience and we’re working to restore it as soon as possible. No ETA is available yet but we’ll keep you posted.

We recently launched a new homepage for Homestead.com.  It was discovered that some customers on systems using low resolution monitors (1024 pixels wide or less) or using high magnification are not able to see the login button on Homestead.com.  We are working on updating the site so it can resize to accomodate smaller monitors.  In the meantime please use Internet Explorer as your browser or go directly to https://www.homestead.com/~site/Login/index.ffhtml to access the login screen.

The Hmail security certificate has been installed and the problems have been resolved.  Thank you for your patience.